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Shipping & Returns


Orders placed online will be uploaded to our warehouse for fulfillment within 24 hours Monday-Friday. Your order will ship from our Illinois warehouse on the next business day and will ship via FedEx Ground. Orders are shipped Monday through Friday with the exception of US federal holidays.

Please note that our online store can only ship to US addresses, and only accepts US credit cards.

We want to keep you satisfied, which is why we offer a 30 day money back guarantee for all of our products. If you are unhappy with your purchase for any reason and would like a refund or a replacement product, please send us the unused portion within 30 days, in its original packaging, accompanied by your order receipt. Please send to:

Steraligner Returns & Exchanges
2501 Reeves Rd
Joliet, IL 60436
Tel: 800.401.1214

Please send your returns using a trackable shipping method. You will receive a refund to your original form of payment, minus shipping costs, which are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

After 30 days, your purchase is non - refundable.

If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Refunds will be credited to your original payment method for the price of your product, and sales tax, if applicable. All shipping and handling costs are non-refundable. Only items purchased on steraligner.com may be returned or exchanged. Products purchased through steraligner.com may not be returned or exchanged at any retail location that sells Steraligner products.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at help@plaquehd.com.

Sale items
Only regular priced items may be refunded. Sale items are final sale and cannot be returned.